Frequently Asked Questions

How do I create an account?

Click on the Create an Account link under the "Building and Grounds" category button. You'll have the option of logging in as a Returning Customer or Creating a New Account. To create a new account, you'll be asked for your email address and a password (at least 6 characters) and then on the second screen, you'll be asked to create a screen name. We'll use the screen name when you review a product or post a message.

How do I edit my account?

You may edit your account at any time by clicking on the My Account link located in the upper right hand corner of the screen. From there you will asked your email address and password. Once entered, you will be able to access your account information.

I forgot my password.

Click here to have your password reset. You may then enter your email address and a new, temporary password will be emailed to you. You may log in using this password and reset a new password in your account.

Has my order shipped?

All in-stock orders that are received by 3pm EST will be shipped UPS ground the same day. Orders requiring truck shipment will ship within 24 hours. You will receive an email confirmation when your order ships, along with the carrier tracking number.

How do I track my order?

You can track your ground shipment via the carrier tracking number. Go to the carrier's web site and type in your tracking number for the status.

When will my backorder arrive?

While we strive to keep all stock items in our warehouse, due to high demand an item may not be available at the time of your order. We will ship the item(s) the same day they arrive at our warehouse. To check the status of your back order, email Customer Service with your request or call 1-800-547-1539.

How do I return my order/item?

We understand that returns and cancellations are sometimes necessary. Before returning an item, please note that returns are subject to a minimum 15% restocking fee and all freight charges. We cannot refund shipping or handling charges.

I received the wrong product.

Contact Customer Service as soon as you receive your order. An RMA number and call tag will be issued. We cannot accept returns without an RMA issued.

An item is missing from my shipment.

Contact Customer Service as soon as you receive your order. All missing stock items will be sent to you the same day.

What are my payment choices?

To keep our prices low and our service and selection high, we have a minimum order requirement of $25. We accept school purchase orders (with established accounts), cash, checks, Visa, MasterCard, American Express and most governmental and school P-Cards. Returned checks will be assessed a $30 transaction fee.

Do I have to pay sales tax?

Customers are responsible for all applicable taxes or for providing a valid sales tax exemption certificate. Tax will be charged in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Michigan, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas & Washington.

Can I order using my Contract/Bid award?

Yes. When placing your order, be sure to enter the promo/key code associated with the Contract/Bid. This is the number that appears on your Contract/Bid award letter and catalog you received. If unsure of your Contract/Bid, promo/key code number, contact customer service or your account representative.