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Return Policy

RETURN THIRTY (30) DAY POLICY

Shiffler is dedicated to providing the highest quality products and services.  Unused merchandise, in sellable condition, not meeting your complete satisfaction may be returned in its original packaging within thirty (30) days.  If returns are due to our error, we will pay for your return shipping.  If for any other reason, you will be required to pay the cost of return shipping and may be subject to a restocking charge.  All custom or personalized orders are made to your specifications and may not be returned.

Just follow these easy steps:

  1.    Contact Customer Care at 1-800-547-1539 or submit a request by email to c.service@shifflerequip.com to set up the Return Merchandise Authorization (“RMA”). 
  2.     Once RMA is received, please repack items in the original shipping carton(s).
  3.    Include a copy of your packing list, invoice and details about what you are returning.
  4.    Include order and PO numbers for proper credit
  5.    Ship back using UPS or FedEx within thirty (30) days of the RMA authorization date to

Shiffler Equipment Sales, Inc.
745 South Street
Chardon, Ohio 44024

If merchandise is sent to any of our other addresses a $5.00 transfer fee will be deducted from your credit.